![]() Is it possibly that the iPhone and the app are not 100% compatible? Is there another way to resolve this annoying problem in what otherwise is a good system. Sometimes deleting and re installing the app fixes the issue but not always. Sometimes when a camera goes offline it will connect via the app, but if after 3 days it remains offline, then I disconnect it and try to re - pair. Presently one of the Alert cameras is offline and won’t re-pair. The iPhone had no trouble seeing the camera’s wifi signature, but the app still says “ unable to connect “ I have eight cameras, 4 are Spotcam and are connected via the Ethernet cable and 4 are Indoor Alert types. My wifi is via a Deco nest system throughout the house. I get board after an hour trying both normal and “ manual “ pairing approaches. Still finding that the major problem is re-pairing a camera when it stays offline. I’m running the current 2.17 Alpha test app. We are just finalising this app for a market release over the next few days, however if you would like to receive an advanced copy ahead of time which should solve this issue, you are welcome to join our beta app programme by following this link: - SD, Swann team We have now applied a fix to stop the Modes Welcome screen appearing for all users in our next app release. Please fix as it is incredibly annoying to have to flip through the notification every time. The current update even says they fixed this issue. I’ve removed the app and reinstalled and still it won’t change. I’ve hit the do not remind me again checkbox and configured my settings so many times and it still won’t stop coming up. Now EVERY time I open the app the modes configuration menu comes up no matter what I do. I’ve been very happy with the app up until the last update. Consult with your mobile service provider regarding the use of a video streaming app and how it may affect your plan.įor assistance with this app, contact Swann Tech Support – ![]() If you exceed any plan limits you may incur additional usage charges. When using 4G/5G, the video from your Swann device may be considered "downloads" by your phone service provider and could contribute to any download limit your phone data plan may have. Note: This app uses a data stream that will connect to your Swann system via 4G/5G or Wi-Fi. ![]() This page will be updated as new compatible products are released. Please note that other Swann CCTV and IP camera models will not work with this app. Swann’s wired security systems, including all of our latest DVR and NVR series, now work seamlessly with wireless solutions such as Swann's new range of Indoor and Outdoor Wi-Fi security cameras.Ī list of products that work with this app can be found here: With Swann Security, everything is controllable via this single app. ![]()
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